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Privacy policy

Last updated: 15 November 2026

This policy explains how Squadkin Technologies Pvt. Ltd. ("Squadkin", "we", "us") uses personal data when you visit squadkin.com, contact us, book a call, chat with us or apply for a job. It is written for the EU and UK General Data Protection Regulation (GDPR), the EU ePrivacy rules on cookies, and India's Digital Personal Data Protection Act, 2023.

Who we are

Squadkin Technologies Pvt. Ltd., A712–714, Dev Aashish Plaza, Hanspura Crossroad, Naroda, Ahmedabad, Gujarat, 382330, India. We decide how and why your personal data is used: we are the "controller" under the GDPR and the "data fiduciary" under India's DPDP Act.

For anything about your data, including requests and complaints, email support@squadkin.com. We reply within one month.

What we collect, why, and on what legal basis

When you browse the website

When you first visit, we ask which cookies you allow. Until you choose, and if you reject them, we record visits anonymously: the pages you view and their titles, how long you spend on them, clicks on our contact links and buttons, the website or campaign that sent you, your country and your device type. Nothing is stored on your device except your cookie choice and the necessary items listed under "Cookies" below.

To count visits without a cookie, your network (IP) address and browser details are combined with a secret that changes every day into a code that cannot be turned back into the address. Your address is used for this and to work out your country, and is not saved with your visits. Because these records can't be linked to you, we can't find or delete "your" anonymous visits on request (GDPR Art. 11).

Legal basis: our legitimate interest in knowing which pages are useful (GDPR Art. 6(1)(f)). Kept for: 13 months.

If you allow analytics cookies

We store a random ID in your browser so that we recognise later visits, and we record the pages you view, how long you spend on them, your clicks on contact links, buttons and links to other sites, when you start our contact form or open the booking calendar, the website or campaign that brought you, your approximate location (city, region, country), your time zone, device, browser and language, and the name of the organisation that owns your network (for example your company or university, when the network belongs to one; never for home or mobile connections). If you later send us an enquiry, we connect these visits to it, so that we understand what you are interested in.

Legal basis: your consent (GDPR Art. 6(1)(a)). You can withdraw it at any time from "Cookie settings" at the bottom of every page. Kept for: each visit is deleted 13 months after it happened, and the record of your browser 13 months after your last visit (or with your enquiry, if you sent one).

When you send an enquiry or book a call

We use your name, email, company, website, message, the service you are interested in, the page you sent it from, the campaign that brought you, and the country we work out from your network address, to reply, understand your project and prepare a proposal. If we speak by phone or email, we may add your phone number and notes. To prepare, we look at the public website of the company in your email address (or the website you give us) and note its name and description.

Legal basis: taking steps at your request before a contract (GDPR Art. 6(1)(b)) and our legitimate interest in answering business enquiries (Art. 6(1)(f)). Giving us your name and email is needed for us to reply; everything else is optional. Kept for: if you become a client, for as long as we work together and then as long as the law requires; otherwise 24 months after our last contact. Spam is deleted after 3 months.

When you apply for a job

We use your name, email, phone number, portfolio, cover note and CV only to consider you for the role, and our HR team is emailed when you apply.

Legal basis: taking steps at your request before a contract (Art. 6(1)(b)) and our legitimate interest in hiring (Art. 6(1)(f)). Kept for: if you are not hired, your application and CV are deleted 12 months after our last update on it. Email us to have them deleted sooner.

When you use live chat

If you allow functional cookies, a chat window is available. We keep the messages you send so that we can answer you. Legal basis: your consent and our legitimate interest in answering questions.

Emails

We email you only to reply to your enquiry or application, and may send a short automatic confirmation when you send one. We do not send newsletters or marketing emails unless you ask for them.

Cookies and similar technologies

We ask before storing anything that isn't strictly necessary. Rejecting is as easy as accepting, nothing is switched on in advance, and you can change your choice at any time from "Cookie settings" at the bottom of every page. If your browser sends a Global Privacy Control signal, we treat it as "Reject all". We ask again after 12 months, or sooner if we add a new purpose.

  • sk-consent (Necessary, Squadkin): Remembers your cookie choices. Kept: 12 months.
  • sk-intro (Necessary, Squadkin): Skips the intro animation after the first page you view. Kept: until you close the tab.
  • sk-vid (Analytics, Squadkin): A random ID that recognises your browser on later visits. Kept: 12 months, or until you withdraw consent.
  • sk-sid (Analytics, Squadkin): Groups the pages of one visit. Kept: until you close the tab.
  • _ga, _ga_* (Analytics, Google): Google Analytics: tells visits from the same browser apart. Kept: 13 months.
  • sk-exit (Functional, Squadkin): Stops the leaving-page offer showing again for two weeks. Kept: 2 weeks.
  • sk-welcome (Functional, Squadkin): Stops the welcome message showing again on later visits. Kept: 30 days (set in site settings).
  • _clck, _clsk (Analytics, Microsoft): Microsoft Clarity: heatmaps and anonymised recordings of how pages are used (form fields are masked). Kept: 12 months / 1 day.
  • twk_uuid_*, TawkConnectionTime (Functional, Tawk.to): Live chat: keeps your Tawk.to conversation open between pages and visits. Kept: 6 months / session.

When your choice expires after 12 months, or if you withdraw it, the optional items are removed from your browser.

Turning off analytics in Cookie settings deletes the visitor ID and Google Analytics and Microsoft Clarity cookies from your browser.

Lead scoring

For visitors who allowed analytics cookies, we give each visit history a score showing how interested in our services it looks (for example, reading case studies or the contact page). Our sales team uses it only to decide who to follow up first. It is never used for any decision with legal or similarly significant effects on you, and you can object to it at any time by emailing us.

Who we share it with

Your data is seen only by the Squadkin staff who need it: sales and marketing for website visits and enquiries, HR for job applications, and administrators. Our sales team is notified by email about new enquiries and about companies that show strong interest. These service providers process it on our behalf under data processing agreements:

  • Hosting, database and file storage providers that run the website.
  • Email provider that delivers our replies and notifications.
  • Google (Google Analytics), only if you allow analytics cookies. Advertising features are turned off.
  • Microsoft (Clarity), only if you allow analytics cookies: heatmaps and recordings of clicks and scrolling, with form fields masked.
  • Tawk.to (live chat), only if you allow functional cookies and start a chat.

We do not sell your personal data or use it for advertising. We may disclose it if required by law, or to protect our rights in a legal claim.

International transfers

Squadkin is based in India, so the information you send us is used in India, and it is stored in the countries where our hosting and email providers run their servers. India does not have an EU adequacy decision. When we pass personal data from the EU or UK to a service provider outside them, we use the European Commission's Standard Contractual Clauses (and the UK addendum), or rely on an adequacy decision such as the EU–US Data Privacy Framework for providers certified under it. Email us for a copy of these safeguards.

How long we keep it

  • Visits (anonymous or remembered): 13 months each; a remembered browser's record, 13 months after its last visit.
  • Enquiries that don't become clients: 24 months after our last contact. Spam: 3 months. Clients: for as long as we work together and then as long as the law requires (for example tax and accounting rules).
  • Job applications of people not hired: 12 months after our last update.
  • Records of your cookie choices: 25 months, as proof of consent.

Data is deleted automatically every night when these periods end.

Your rights

You can ask us to:

  • see the personal data we hold about you and get a copy (access);
  • correct it if it is wrong;
  • delete it (erasure);
  • limit how we use it (restriction);
  • receive it in a portable format, or have it sent to another company (portability);
  • object to our use of it based on legitimate interest, including lead scoring;
  • withdraw consent at any time, without affecting what we did before;
  • nominate someone to use these rights for you if you die or become unable to (India's DPDP Act).

For your website visits, you can do much of this yourself: open "Cookie settings" at the bottom of any page and choose "Your data" to download or delete what was recorded from your browser. For everything else, email support@squadkin.com. We may ask you to confirm your identity, and we reply within one month.

If you are unhappy with how we handle your data, email support@squadkin.com and we will respond to your complaint. You can also complain to a data protection authority: in the EU, the authority in the country where you live or work; in the UK, the Information Commissioner's Office; in India, the Data Protection Board of India, after first raising it with us.

Security

Access to personal data is limited to staff who need it, through individual accounts with role-based permissions, and staff changes are recorded in an activity log. CVs are never public: only our HR team can open them. The website is served over an encrypted connection. Our hosting provider may keep network addresses in short-lived security logs; we do not store them with your visits, enquiries or applications.

Children

Our services are for businesses and job seekers aged 18 or over. We do not knowingly collect data about children.

Changes to this policy

We update this policy when our practices change, and change the date at the top. If a change affects what you agreed to in the cookie banner, we will ask you again.

Location data

IP geolocation by DB-IP, used under the Creative Commons Attribution 4.0 licence.